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Rogers Wireless:
Rogers Wireless is Canada's leading
wireless communications service provider. Rogers Wireless
serves more than 6.2 million wireless voice and data
subscribers and approximately 211,000 one-way messaging
(paging) Rogers Wireless subscribers. The Rogers
Wireless network provides coverage
to approximately 94% of Canada's population.
While Customers generally agree that
Rogers has a great network, Rogers Wireless suffers
from 2 major customer complaints. Firstly that it
will not unlock a customer's phone, even after the
contract has been fulfilled or expired. And secondly
that there is no unlimited data plan, even though
Fido (which it aquired) had one prior to the acquisition.
Rogers will also explain that customers may use a
third party unlock service but that by doing so, they
will void the warranty on their phones, even though
unlocking is usually as simple as typing in a code.
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